1.0 Introduction
IOP Technologies is a technology and services company headquartered in
Bangalore,
INDIA, providing Information Technology services to enterprise customers. For more information
about
our services, please refer to our website:
https://ioptechnologies.com.
This Privacy Policy applicable to IOP Technologies (“we”, “our” or “us”) as related to our services,
which collectively include:
- ∙the use of https://ioptechnologies.com (“Website”),
- the use of the application website – other web application links provided to the end customer
based on the use case (“Application”),
- Social media messages and marketing campaigns
- The use of our products and services
This Privacy Policy sets out the essential details relating to your personal data relationships with
IOP Technologies as:
- Website visitor
- End-user of the Application (“End User”)
- Prospective client
- Job applicant and partners
Clients contract the use of our Application and give access to their employees and other third
parties, as solely decided by them, by creating users who access the Application with their email
address and credentials. The Clients’ administrators grant End Users roles, which result in
different permissions and access rights to the information held in the Client account.
2.0 Personal Information We Collect
2.1 Information You Choose to Provide to Us
We may ask you to provide personal information when:
- You use the Website to download articles, data sheets, or eBooks
- You request a free trial or demo
- You refer a friend to us
- You connect with us directly via phone calls or video conferencing platforms
- We or Client account administrators grant you access to the Application
- You or Client account administrators upload or enter personal information into the
Application
- You participate in marketing/sales promotions
- You attend trade events and other industry networking events
- You register or attend a webinar or other event
- You participate in programs we may offer from time to time
- You participate in chats
- You pay for our Services
- You are users of our partner network and you are explicitly taking our services
We may also collect information when you open email messages from us or click on links within
those email messages.
2.2 Information We May Collect from Third Parties when
We may combine the information we collect as a result of your direct interactions with us with
information obtained through other third party sources, such as CRM systems. We also obtain
and/or purchase lists from third parties about individuals and companies interested in our
products.
WHAT
The personal information collected includes your name, email address, business address, job
title, company name, and telephone number.
2.3 Product Subscription Refund/Cancellation Policy
Paid Services
2.3.1 Billing Policies
Subscriptions starts when first payment is made for the paid plans.
These plans will be up for renewal at the end of the subscription period. By paid
subscription, you authorize us to bill you for the service purchased
at the acquisition Price. The billing rate is subject to change during the subscription
period. However, existent users would pay the same amount that
the billing rate subscribed during the subscription period. Your service will be billed each
period based on the acquisition date and cost.
You may cancel your subscription at any time, but the cancellation will not become effective
until the end of the current billing period.
You will not receive a refund for the current billing period.Any unused portion of a free
Premium trial period, if offered,
will be forfeited when purchasing a subscription. We reserve the right to issue refunds or
at our sole discretion.
If we issue a refund or credit, we are under no obligation to issue the same or similar
refund in the future.
2.3.2 Refunds
You may cancel your subscription at any time; however, there are no refunds for cancellation.
In the event that Scener/IOP Technologies LLP suspends or terminates your account or this
Agreement, you understand and agree that you shall receive no refund or exchange for any
credits, any unused time on a subscription and any license or subscription fees for any
portion of the Service.
2.3.3 Payment Information and Taxes
All information provided by the User in connection with a purchase or transaction with the
Service must be accurate, complete, and current. You agree to pay all charges incurred by
users of your payment method used in connection with a purchase or with the Service.
You will pay applicable taxes, if any, relating to your purchases.
2.3.4 Trial Plan (Free)
This offer (the "Offer"), which is made to you by Scener/IOP Technologies LLP (as defined in
the Terms and Conditions of Use),
entitles you access to the Scener Subscription Service (as defined in the Terms and
Conditions of Use) for a period of seven
(30) days from the moment that you activate such trial period by registering in Scener (the
"Free Trial Period"). By registering,
(i) you accept the Offer, (ii) consent to us using your details in accordance with our
Privacy Policy, (iii) acknowledge and agree
to our Terms and Conditions of Use. If you decide that you do not want to become a paying
user of the our Services, you do not need to take any action.
Otherwise, at the end of your Free Trial Period, you will be prompted to buy paid
subscription Service.
It is very important to understand that you will receive a confirmation notice from Scener
that your free trial is expiring and that payment for your subscription
is due in 7-Days. Payments are nonrefundable. If you cancel, you will not receive a refund,
including for partially used periods of Service.
There are circumstances where Scener may provide refunds on a case by case basis. The
decision to provide them is at Scener’s sole and absolute discretion.
You may only use this Offer once. If you have subscribed to the Subscription or Enterprise
Plan service or have taken a trial offer previously,
you are ineligible for this Offer. Scener/IOP Technologies LLP reserves the right, in its
absolute discretion, to modify this Offer at any time
without prior notice and with no liability.
3.0 How We Use Personal Information
We use your personal information to:
- Deliver the contracted Services and allow full use of the Application functionality as
purchased by the Clients
- Deliver training and support to our Application End Users and/or carry out the transactions
you have requested
- To communicate with you directly through emails, calls, chats, video conferencing
- Process payments for Application subscriptions
- Send communications to you about:
- New Application features and upgrades
- our services and offerings
- event announcements
- product notices and changes to our terms and policies
- particular programs in which you have chosen to participate
- promotional offers and surveys
- scheduling demos and managing free trials
- Advertise and market our products and services, including delivering interest- based
advertisements on this Website and other sites or content syndication platforms and
websites.
- Carry out market research to understand how to improve our Services and their delivery
- Create and manage marketing campaigns
- Generate sales leads and increase our market share
- Analyze user clicks and usage of the Application and Website to improve user experience and
maximize usage of our Services
- Manage our Website and Application in order to maintain and deliver the contracted
functionality and services,
- Enforce our Website and Application Terms and/or separate contracts (if applicable) with
you
- Prevent fraud and other prohibited or illegal activities
- Protect the security or integrity of the Website, Application, our business or Services;
or
- Otherwise, as disclosed to you at the point of collection or as required or permitted by
law.
Please note that sometimes we may record the video conferencing call in which you participate in
order to analyze and improve our staff’s communication skills. If we do so, we will be announcing it
at the beginning of the conference call as well as in the meeting invite and we will be providing a
link to our Privacy Policy in the meeting invites and on
the registration page. We do not sell your information to any third party.
4.0 How We Share Personal Information
Our Application and Services
If you are an End User of our Application, your personal information may be viewed by other users
(within your organisation) with access to the Application. We may use internal or external CRM
software service to communicate with you.
Legal Disclosures
It is possible that we may need to disclose personal information when required by law, subpoena, or
other legal processes as identified in the applicable legislation. We attempt to notify our clients
about legal demands for their personal data when appropriate in our judgment unless prohibited by
law or court order or when the request is an emergency.
Change in Control
We can also share your personal data as part of a sale, merger or change in control or in preparation
for any of these events.
Any other entity which buys us or part of our business will have the right to continue to use your
data, but only in the manner set out in this Privacy Policy unless you agree otherwise.
5.0 How We Secure Personal Information
We are committed to protecting the security of all of the personal information we collect and use. We
use a variety of physical, administrative and technical safeguards designed to help protect it from
unauthorized access, use and disclosure. We have implemented best-practice standards and controls in
compliance with internationally recognized security frameworks. We use encryption technologies to
protect important data at rest and in transit.
6.0 Your Rights
We provide services to all of our Clients and End-Users worldwide.
We offer the following rights to all individuals regardless of their location or applicable privacy
regulations.
For personal information we have about you, you can:
- Access your personal information or request a copy.
- You have the right to obtain information about what personal information we process about
you or to obtain a copy of your personal information. If you have provided personal
information to us, you may contact us to obtain an outline of what information we have about
you or a copy of the information. If you are an End User of the Application, you can log in
to see the personal information in the account or approach your employer for more
information.
- You have the right to be notified of what personal information we collect about you and how
we use it, disclose it and protect it.
- This Privacy Policy describes what personal information we collect and our privacy
practices. We may also have additional privacy notices and statements available to you at
the point of providing information to us directly.
- Change or correct your personal information.
- You have the right to update/correct your personal information or ask us to do it on your
behalf.
You can edit your information through the user account in the Application or ask us to
change or correct it by contacting us at iop.support@ioptechnologies.com
- Delete or erase your personal information.
- You have the right to request deletion of your personal information at any time. We will
communicate back to you within reasonable timelines the result of your request. We may not
be able to delete or erase your personal information, but we will inform you of these
reasons and any further actions available to you.
- Object to the processing of your personal information
- You have the right to object to our processing of your personal information for direct
marketing purposes. This means that we will stop using your personal information for these
purposes.
- Ask us to restrict the processing of your personal information
- You may have the right to ask us to limit the way that we use your personal information.
- Export your personal data.
You have the right to request that we export to you in a machine-readable format all of the
personal information we have about you.
We do not process personal information through the use of automated means. If you would like to
exercise any of the rights described above, please contact us at
iop.support@ioptechnologies.com
7.0 How Long We Keep Your Personal Information
We retain information as long as it is necessary to provide the Services to you and our Clients,
subject to any legal obligations to further retain such information. We may also retain information
to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist
with investigations, enforce our Terms of Service and take other actions permitted by law. The
information we retain will be handled in accordance with this Privacy Policy. Information connected
to you that is no longer necessary and relevant to provide our Services may be de-identified or
aggregated with other non- personal data to provide insights which are commercially valuable to IOP
Technologies, such as statistics of the use of the Services.
8.0 Other Important Information
We process data in locations across data centers spread wide over geographies however we respect the
data privacy limits that are mandated by the customer to not let the data hosted on a foreign data
center and rely on legally-provided mechanisms to lawfully transfer data across borders, such as
contracts incorporating data protection and sharing obligations. These restrictions are discussed
and agreed upfront during contact discussions. We will only collect and process personal data about
you where we have a lawful reason for its collection.
If you are a customer of one of our partner networks providing you services such as cloud or custom
application, and you are using our services, we may use the information just enough to service our
responsibilities.
When you visit our Website and provide us with your personal information, we collect and use it with
your consent.
As an Application End User, you consent to our collection of your personal information when you log
in for the first time. However, your employer has control of the account and may upload and share
additional personal information. It is your employer’s responsibility to ensure the collection, use
and sharing of the personal information uploaded to the Application complies with all applicable
legislation.
You can review the terms and conditions of use here:
Where we rely on your consent to process personal data, you have the right to withdraw or decline
your consent at any time. If you have any questions about the lawful bases upon which we collect and
use your personal data, please contact us
at iop.support@ioptechnologies.com
How to select your communications preferences
You may choose to receive or not receive marketing communications from us. To stop receiving
marketing communications, please click the “Unsubscribe” link in the email we sent you.
You may choose which information we collect automatically from your device by controlling cookie
settings on your browser or by selecting your preferences through our Cookie policy.
Cookie Policy: IOP Technologies also collects information anonymously on visits. For
instance we track from which domain, country the request is coming from and also measure visitor
activity and behavior in our websites. Analysis of this data and the emerging trends and patterns
help us provide better customer service and improve website performance. The data is analyzed only
at a consolidated level and not at an individual level. We also maintain the highest levels of
confidentiality for this data. If you are not comfortable with IOP Technologies knowing these
transactional details, you may disable cookies in your browser.
Even if you opt-out of receiving marketing communications, we may still communicate with you in
connection with security and privacy issues, servicing your account, fulfilling your requests, or
administering any promotion or any program in which you may have elected to participate.
9.0 Contact Information
You may contact us to exercise any of your rights or ask for more information about your personal
information and our privacy practices by contacting us
at iop.support@ioptechnologies.com
Appendix
A.1 For individuals based in European Union (EU), European Economic Area (EEA) and Switzerland.
If you are based in one of these jurisdictions, IOP Technologies is the controller of your personal
data collected in the following instances:
- When you visit our Website https://ioptechnologies.com
- When we process your personal data for sales and marketing purposes
IOP Technologies is a processor of all personal data processed on the Application, on behalf of our
Clients. We only process the personal data under their direction. Please contact your employer or
the organization that granted you access to the Application for details on their privacy
practices.
We only process personal data if we have a lawful basis for doing so. The lawful bases applicable to
our processing as controller are:
- Consent – We will ask for your express and informed consent every time we
collect your personal data on this legal basis.
- Contractual basis – We process the personal data as necessary to fulfill
our contractual terms with you or our Clients.
- Legitimate interest – We process the names, contact details, job titles,
companies of our existing and prospective clients for our marketing purposes, including
market research and sales leads generation.
You have the following rights under the GDPR:
Be informed about the collection and use of your personal data
Access your personal data
Correct errors in your personal data
Erase your personal data
Object to the processing of your personal data.
This right is also available to individuals whose personal data is processed by us for direct
marketing purposes. If you object to the processing of your personal data for direct marketing
purposes, we shall stop processing within 30 days of receipt of your request.
Export your personal data
Restrict our processing of your personal data for specific reasons, including any of the purposes
supported by the legitimate interest legal bases. (see the section above).
We process personal data in our Bangalore location and share it with our service providers, located
in India, United States and other jurisdictions. We use standard contractual clauses as the data
transfer mechanism of transferring EU data to countries subject to data transfer requirements.
You may contact us at iop.support@ioptechnologies.com
You may also lodge a complaint with your local supervisory authority, EU Data Protection Authorities
(DPAs) or Swiss Federal Data Protection and Information Commissioner (FDPIC). See their contact
details here National Data Protection Authorities.
A.2 For individuals based in California
This section provides additional specific information for consumers based in California as required
by the California Consumer Privacy Act of 2018 (“CCPA”).
A.2.1 Collection and Use of Personal Information
In the last 12 months, we may have collected the following categories of personal
information:
- Identifiers, such as your name, mailing address, email address, zip code, telephone
number, or other similar identifiers.
- California Customer Records (Cal. Civ. Code § 1798.80(e)), such as username and
password, company name, job title, business email address, and department.
- Internet/Network Information, such as your browsing history, log and analytics data,
information about the device(s) used to access the Services and information regarding
your interaction with our websites or Services and other usage data.
- Geolocation Data, such as information about your location (at country and city level)
collected from your IP address.
- Sensory Information, the content, audio and video recordings of conference calls between
you and us that we record where permitted by you and/or the law.
- Profession/Employment Information that you include in your CV, cover letter and send to
us when applying for a position.
- Other Personal Information, such as personal information you provide to us in relation
to a survey, comment, question, request, article download or inquiry and any other
information you upload to our Application.
We collect personal information directly from you, from your browser or device when you visit our
websites, from third parties that you permit to share your information or from third parties
that share public information about you and as stated above.
See the section above, “How we use personal information,” to understand how we use the personal
information collected from California consumers.
A.2.2 Recipients of Personal Information
We share personal information with third parties for business purposes. The categories of third
parties to whom we disclose your personal information may include: (i) our service providers and
advisors, (ii) marketing and strategic partners; (iii) ad networks and advertising partners;
(iv) analytics providers; and (v) social networks. Please see the “How We Share Information”
section of the Privacy Policy above for more information.
A.2.3 California Privacy Rights
As a California resident, you may be able to exercise the following rights in relation to the
personal information about you that we have collected (subject to certain limitations at
law):
The Right to Know any or all of the following information relating to your personal information
we have collected and disclosed in the last 12 months, upon verification of your identity:
- The specific pieces of personal information we have collected about you;
- The specific pieces of personal information we have collected about you;
- The categories of sources of the personal information;
- The categories of personal information that we have disclosed to third parties for a
business purpose, and the categories of recipients to whom this information was
disclosed;
- The categories of personal information we have sold and the categories of third parties
to whom the information was sold; and
- The business or commercial purposes for collecting or selling the personal
information.
- The Right to Request Deletion of personal information we have collected from you,
subject to certain exceptions.
- The Right to Opt-Out of Personal Information sales to third parties now or in the
future. However, we do not sell your personal information.
You also have the right to be free of discrimination for exercising these rights. Please note
that if the exercise of these rights limits our ability to process personal information (such as
a deletion request), we may no longer be able to provide you with our products and services or
engage with you in the same manner.
A.2.4 How to Exercise Your California Consumer Rights
To exercise your right to know and/or your right to deletion, please submit a request by
contacting us at iop.support@ioptechnologies.com
We will need to verify your identity before processing your request.
In order to verify your identity, we will generally require sufficient information from you so
that we can match it to the information we maintain about you in our systems. Sometimes we may
need additional personal information from you to be able to identify you. We will notify
you.
We may decline a request to exercise the right to know and/or right to deletion, particularly
where we are unable to verify your identity or locate your information in our systems or as
permitted by law.
You may choose to designate an authorized agent to make a request under the CCPA on your behalf.
No information will be disclosed until the authorized agent’s authority has been reviewed and
verified. Once a request has been submitted by an authorized agent, we may require additional
information (i.e. written authorization from you) to confirm the authorized agent’s authority.
If you are an employee/former employee of a IOP Technologies. Client that uses our application
and services, please direct your requests and/or questions directly to your employer/former
employer.
If you are a third party (auditor, business associate etc.), who was given access to the IOP
Technologies application by a IOP Technologies Client, please direct your requests and/or
questions directly to the IOP Technologies Client that gave you access.
Minors Under Age 16
Our application and services are intended for business use and we do not expect them to be of any
interest to minors. We do not intentionally collect any personal information of consumers below
the age of 16. We do not sell the personal information of California consumers.